Twitter has gone beyond socializing and entered the realm of news and marketing heavy handed. Instead of tweeting at friends and spewing existential thoughts for the world to ponder, Twitter has become a hub for marketing.
With Twitter, users are limited to using a maximum of 140 characters in each tweet. This allows for Twitter to fit into the modern life seamlessly, as it is constantly updating and easy to scan. Businesses, individuals, and organizations can utilize Twitter as a marketing tool extremely effectively, by slipping into the daily life of the user in a very customer friendly way, right on their Twitter timeline.
Twitter’s strength in marketing is that it is interactive, and it allows users to directly develop a connection to the company. With using Twitter for marketing, it becomes relatively easy to share relevant links, photos, and videos, amongst other things, directly with the user. Twitter becomes an easy way to share specials, discounts, news, and other information, along with fun and interesting tweets that showcase personality. Twitter also allows companies to build an even larger network, by connecting with celebrities, other companies, and simply every day regular people. To use Twitter as a marketing tool also helps a company stay up to date. The company may monitor their brand via Twitter, with a quick search turning up results of what anyone with a public account has said in regards to the brand. Twitter also allows users, those doing the marketing and those being marketed to alike, to keep up with the latest trends and language. These trends and language may transcend Twitter and enter other factions of a company's marketing strategies.
Twitter is used for marketing everything from clothing to charities to sports. Within the Buffalo community, the Bills and the Sabres are at opposite ends of the spectrum in using Twitter for marketing. The Buffalo Bills’ Twitter account is widely regarded as one of the best in the National Football League, even winning awards from the league. Content is mostly focused around the team’s on field activities, as well as the Bills’ promoting a positive image in the community. Tweets include frequent news updates, updates about events and store discounts, retweets from current and former Bills’ players, and excellent photo and video content developed by the Bills’ also award winning digital media team. The account also live tweets games in a relevant manner, answers fans’ questions and provides a limited amount of commentary and participation in current “memes.” The Sabres are at the opposite end of the Twitter marketing spectrum, mostly to the fault of their Social Media manager. While the Bills’ combines award winning digital content with an engaging personality, the Sabres also have award winning digital content, but it is combined with a personality that has a less-than-vanilla flavor. Where the Bills’ fit seamlessly into the user’s timeline, the Sabres stand out like a sore thumb, often coming off as ‘trying too hard.’ The Sabres post links to great content, but usually as a stand alone headline with no further engagement. Live tweeting the games is often far behind blogs and plain old fans, offering no insight. Postgame quotes are bland, with the interesting quotes often going on the Social Media manager’s personal twitter. Slang and memes are frequently misused, as is popular hockey jargon, like the phrase “natural hattrick.” The account has also been hilariously misused to engage with other teams in the league. The Sabres account publicly tweeted at the Minnesota Wild account for a video of a goal, when the Sabres video team could have taken care of everything in house. While the Bills offer an inclusive environment for all fans, the Sabres’ account pushes away the self proclaimed “Sabres Twitter” community and the blog community that often contains some of the highest paying fans. Happy people spend money on the things that make them happy. Where the Bills’ have successfully drawn in fans time and time again, even with the popularity of football finally reaching its plateau and abysmal records, including the longest current playoff drought in professional sports, the Sabres’ Twitter is doing nothing to engage with fans that are willing to spend what little they have on sports.
With marketing, Twitter is also a very powerful political, journalistic, and organizational tool. However, the world is slowly learning how to use this tool correctly.
The Middle East’s Arab Spring utilized Twitter in organizing their revolution. Twitter and social media was used so much that the oppressive Egyptian regime that was the target of the protests actually shut off the internet completely. Prior to the shut off, pictures and videos during the start of the Egyptian protests were shared immediately and globally, which mobilized more Egyptian citizens to join and also caused the global community to sympathize with the protesters. Twitter and social media was used by the Egyptians in conjunction with traditional and more organic methods of organizing protest. Chatter was rampant. People were able to share ideas and organize events right from their smart phones and computers, which made for very effective protesting.
The Boston Marathon bombings showed the dark side of using Twitter for journalism. While the news that there was a bombing at the Boston Marathon broke incredibly fast, so did rumors. Like an internet high school, the rumors grew and nobody could discern truth from fact. Anything posted on Twitter, even from reputable sources, needs to be suspect and under heavy scrutiny. The immediacy of Twitter is great for breaking news, but further than that, its strength becomes a weakness. Rumors spread and correcting the information once it gets out there is difficult to say the least. The Boston Marathon bombings were eye opening in this sense.
Recently, the Paris attacks allowed for both breaking news to reach the world in a timely fashion, and a global response of solidarity from Twitter users. It also shows that words don’t belong to their creators. The #Paris_Burns hashtag was created to be pro-ISIS, however, anti-ISIS users, many Muslim, reappropriated the hashtag to condemn the attacks. The anti-ISIS sentiment coming from the Paris attacks grew organically, and did not necessarily fit the narrative political leaders had created. This is a potential tool for political leaders, to gain support by piggybacking off of the sentiments that grew organically and gained traction.
In the past 12 months, Twitter has been as a communication tool several times over.
In sports, the NHL faced the John Scott All-Star movement. Career fourth liner, sub par hockey player, above average family man, John Scott played for the Phoenix Coyotes and was voted in to the NHL All Star game as his Division’s captain. The movement was originally denounced by Scott, but once he won, it became embraced by all, except for the NHL itself. The NHL evidently did not want their All Star product tainted by some guy who got lucky to even play one NHL game with his engineering degree and large fists. The league pulled a gross back end deal that was publicly framed as a run of the mill trade. Twitter immediately saw past the facade and created a backlash that allowed the NHL to do nothing but allow John Scott to captain his division. The All-Star game then saw John Scott captain his team to a win, a million dollars, and a heart warming story about a regular guy, which is now being turned into a movie written by Mitch Albom.
American politics is being heavily influenced by social media as well. Twitter has had a huge hand in the ongoing Presidential campaign process. It can be argued that some of Bernie Sanders traction has been gained because of Twitter and its use by the millennial generation to mobilize the younger voters. Twitter has also helped the general public fight back against media bias. In earlier debates, prior to this most recent one, Hillary Clinton was declared the winner. However, according to many Twitter polls and the overall sentiment online, Bernie Sanders actually came out on top. Despite its flaws, Twitter also makes it easy to find links to sources to back up certain information that comes from candidates, or to discredit information that comes from candidates. Donald Trump’s twitter is particularly interesting, because it puts his radical thoughts directly into writing.
Also in the realm of sports, but far more interesting to the bigger picture of streaming television, the NFL signed a deal this April to live stream all of the upcoming Thursday Night Football games on Twitter. This can be chalked up as a success to the future of streaming, which is often held up in outdated network contracts. If streaming plays out successfully on Twitter, however, remains to be seen. For now, there is excitement in the fact that the NFL is embracing the future of free to low cost television broadcasting via streaming, and is taking a leap to be an innovator in the field. Sports is one of the biggest reasons people refrain from cutting the cord and solely relying on streaming.
The accounts followed on the class twitter account were the Official FIFA account, Barack Obama’s account, and the official US Senate History account. These accounts were diverse and not necessarily what would normally be paid attention to by a personal account. The Official FIFA account is interesting due to the upcoming Euros, 2018 World Cup Qualifying heating up, and the Rio Olympics, not to mention the political turmoil and persecution that FIFA is currently facing. Barack Obama’s account is currently interesting because of the issues faced by a heavily right wing congress refusing to hold a hearing for his Supreme Court nomination. The link provided by Obama on Twitter to his “guest post” on the official Supreme Court blog provided phenomenal insight to his ideologies and politics. US Senate History goes back in time each day and provides information into something that happened relevant to the Senate on that day. It provides a way to learn more about the politics and happenings in the United States’ brief history.
Using Twitter has differentiated from blogging because it is interactive and quick. Blogging is dominated by long form writing and individual thoughts. Blogging is very solitary and sheltered. Twitter happens short and fast, and provides a global landscape of ideas all within itself. Twitter separates itself from other social media because the interaction feels much more optional and authentic. The chronological timeline allows for all the shouting to be heard at an equal level, as opposed to Facebook telling (sometimes accurately) what the user wants to see most. Interacting with a Tweet does not carry the same pressure as Facebook. If Facebook is a place where everyone is trying to appear their best, Twitter is their inner thoughts where everyone (for the most part) is just along for the ride. Twitter vs Instagram is much more public. Instagram feels sheltered even when it is public. Its interface is simple and interactions aren’t the focus so much as the actual pictures are. With Twitter, everything is just out there.